Request Management Simplified!
Every organization’s desired automated tracking tool to monitor fulfillment of requests from customers and others (partners, suppliers, staff members, etc).
- Customer support and ticket management to monitor Service Level Agreement (SLA)
- Manage complaints and escalations effectively and efficiently
- No operational redundancy and reduces multiple inter-party miscommunications
- Simple marketing tool to manage leads
- Generate management information on demand
- Multi-lingual capability (Arabic, etc.)
- Web based – can be accessed from anywhere; anytime